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		<dateCreated>Sun, 02 Dec 2001 05:15:28 GMT</dateCreated>
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		<ownerName>Webmaster</ownerName>
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		<outline text="&lt;a href=&quot;http://scriptingnewsarchive.userland.com/1999/12/01&quot;&gt;Two years&lt;/a&gt; ago today, &lt;a href=&quot;http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&amp;STORY=/www/story/12-01-1999/0001085944&amp;EDATE=&quot;&gt;we&lt;/a&gt; &lt;a href=&quot;http://davenet.userland.com/1999/12/01/itWorked&quot;&gt;shipped&lt;/a&gt; &quot;Manila&quot;. &lt;i&gt;Happy Birthday!&lt;/I&gt;" created="Sat, 01 Dec 2001 16:36:11 GMT"/>
		<outline text="&lt;a href=&quot;http://scobleizer.manilasites.com/2001/12/01&quot;&gt;Scoble&lt;/a&gt;: &quot;McNealy? What's his dream?&quot;" created="Sun, 02 Dec 2001 05:11:55 GMT"/>
		<outline text="MSNBC: &lt;a href=&quot;http://www.msnbc.com/news/665584.asp&quot;&gt;Excite\@Home starts cutting service&lt;/a&gt;." created="Sat, 01 Dec 2001 23:54:59 GMT"/>
		<outline text="&lt;a href=&quot;http://www.dslreports.com/shownews/13047&quot;&gt;DSL Reports&lt;/a&gt;: &quot;It appears that only AT&amp;T@Home did not negotiate a temporary extension, and was shut down.&quot;" created="Sun, 02 Dec 2001 02:34:04 GMT"/>
		<outline text="If you're an Excite\@Home user, please &lt;a href=&quot;http://www.userland.com/surveys/run/dave@userland.com/isExcitehomeStillOperating&quot;&gt;let us know&lt;/a&gt; if you're still on the net." created="Sat, 01 Dec 2001 23:15:47 GMT"/>
		<outline text="Former Excite\@Homers: &lt;a href=&quot;http://radio.weblogs.com/0001075/2001/12/01.html&quot;&gt;Doug&lt;/a&gt;, &lt;a href=&quot;http://www.backupbrain.com/2001_11_25_archive.html#7567704&quot;&gt;Dori&lt;/a&gt;, &lt;a href=&quot;http://jd.manilasites.com/2001/12/01&quot;&gt;JD&lt;/a&gt;." created="Sun, 02 Dec 2001 01:41:26 GMT"/>
		<outline text="&lt;a href=&quot;http://www.soapware.org/xmlStorageSystem#mailPasswordToUser&quot;&gt;Heads up&lt;/a&gt; to xmlStorageSystem implementors (are there any?) -- today we added a new entry-point. " created="Sat, 01 Dec 2001 23:42:33 GMT"/>
		<outline text="&lt;a href=&quot;http://www.nytimes.com/2001/12/02/politics/02ASHC.html&quot;&gt;Patrick Leahy&lt;/a&gt;: &quot;First and foremost, as an American and as a Vermonter, I want to see us protected from terrorism. But I want it done in a way that does not diminish the basic protections of the Constitution.&quot;" created="Sat, 01 Dec 2001 21:59:36 GMT"/>
		<outline text="Steve Hooker invites you to create your own &lt;a href=&quot;http://www.warblogs.com/&quot;&gt;warblog&lt;/a&gt;." created="Sun, 02 Dec 2001 01:14:01 GMT"/>
		<outline text="What is &lt;a href=&quot;http://www.almaden.ibm.com/cs/people/bayardo/userv/&quot;&gt;uServ&lt;/a&gt;? &lt;i&gt;Great minds think &lt;a href=&quot;http://davenet.userland.com/2001/01/04/desktopWebsites&quot;&gt;alike&lt;/a&gt;.&lt;/i&gt;" created="Sat, 01 Dec 2001 18:04:18 GMT"/>
		<outline text="Got the blues? Here's a &lt;a href=&quot;http://www.cse.unsw.edu.au/~geoffo/humour/flattery.html&quot;&gt;cure&lt;/a&gt;." created="Sat, 01 Dec 2001 19:03:33 GMT"/>
		<outline text="&lt;a href=&quot;http://iowa.weblogger.com/2001/12/01&quot;&gt;John Van Dyk&lt;/a&gt; is learning RDF." created="Sat, 01 Dec 2001 21:01:39 GMT"/>
		<outline text="Get better soon &lt;a href=&quot;http://www.flutterby.com/archives/viewentry.cgi?id=4300&quot;&gt;Dan&lt;/a&gt;." created="Sat, 01 Dec 2001 19:08:58 GMT"/>
		<outline text="&lt;a href=&quot;http://www.blogblogbaby.com/&quot;&gt;This blog&lt;/a&gt; may win the award for best blog-name of 2001." created="Sat, 01 Dec 2001 19:05:02 GMT"/>
		<outline text="Another &lt;a href=&quot;http://www.tinylittlepenis.com/&quot;&gt;candidate&lt;/a&gt;. Look at the URL." created="Sat, 01 Dec 2001 20:25:04 GMT"/>
		<outline text="Knowledge management" created="Sat, 01 Dec 2001 17:51:37 GMT">
			<outline text="At my first meeting with &lt;a href=&quot;http://jrobb.userland.com&quot;&gt;John Robb&lt;/a&gt; at the Hailstorm &lt;a href=&quot;http://davenet.userland.com/2001/03/19/preparingForAHailstorm&quot;&gt;rollout&lt;/a&gt; at Microsoft early this year, we talked about the application category called Knowledge Management. I felt that our software could be positioned in that area, that people who were interested in KM would also be interested weblogs and outliners. But today I'm understanding the subject in a whole new way. We need KM at UserLand, desperately, always have, and knew it (without knowing what it was called), and didn't know that the &lt;i&gt;philosophy&lt;/i&gt; of KM would offer us a way to get over this in the management of our own work." created="Sat, 01 Dec 2001 17:51:41 GMT"/>
			<outline text="Here's the problem stated from a UserLand perspective. When a developer starts working on a feature or a system, we get formal. The developer writes an &quot;RFC&quot;. It addresses issues like prior art, breakage, scaling (if it's a centralized service) and user interface issues (depending on who the intended user is). Most important, it helps the reader visualize the software, and this is relatively easy to do, because at RFC-time, the developer hasn't seen it, no one has. These documents are excellent, partially because the developer is communicating with friends, he relaxes, and the writing is good, even excellent." created="Sat, 01 Dec 2001 17:53:20 GMT"/>
			<outline text="But here's the problem -- when it comes time to write docs for users -- the system breaks down. The excellent writing is lost. The developer, tasked with explaining the feature to users and outside-UserLand developers gets &quot;in his head&quot; and the docs are incomplete, sometimes grossly so, and miss the mark. The problem is a KM problem. How can we get the excellent writing done at the beginning of a project to flow out to the users and developers when the project is complete?" created="Sat, 01 Dec 2001 17:55:51 GMT"/>
			<outline text="See if this matches your experience with UserLand. How well are our systems designed? I think very well. Now, how much work do you have to do to figure out how to use them? Far too much." created="Sat, 01 Dec 2001 17:57:27 GMT"/>
			<outline text="We're still struggling with this. For our next ship I want to have complete docs, but I know we won't. At least I want a &lt;i&gt;structure&lt;/i&gt; for docs so that as the early adopters get on board, we can answer the questions &lt;u&gt;once&lt;/u&gt; and have those answers flow onto the record. We have a fulltime guy here who's main job is that. Flowing information from the team and users into a permanent structure of documents, accessible over the Web." created="Sat, 01 Dec 2001 17:58:17 GMT"/>
			<outline text="The frustrating thing is that we know &lt;i&gt;now&lt;/i&gt; what questions people will ask. We even know the answers. The challenge is to get them where people find them. That's a total KM problem. Now of course once we solve the problem, we'll commercialize it, and offer it for sale. This is our business. As Doug Engelbart said so well, we want to &lt;a href=&quot;http://www.dictionary.com/cgi-bin/dict.pl?term=augment&quot;&gt;augment&lt;/a&gt; human intelligence. " created="Sat, 01 Dec 2001 18:02:41 GMT"/>
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		<outline text="George Harrison" created="Sat, 01 Dec 2001 16:41:19 GMT">
			<outline text="&lt;a href=&quot;http://www.rarebeatles.com/photopg2/wig.htm&quot;&gt;&lt;img src=&quot;http://www.scripting.com/images/2001/12/01/wow.gif&quot; height=&quot;107&quot; width=&quot;117&quot; border=&quot;0&quot; hspace=&quot;10&quot; vspace=&quot;10&quot; align=&quot;right&quot;&gt;&lt;/a&gt;Part of the sadness in grieving a death, especially someone you never met, is the part of you that's been dead, that the event reconnects you with. "/>
			<outline text="&lt;a href=&quot;http://images.google.com/images?q=beatles&amp;hl=en&quot;&gt;Images&lt;/a&gt;. John, Paul, George and Ringo, on TV, being cool. In 1964 I was nine years old. I was in the hospital recovering from a ruptured appendix when &lt;a href=&quot;http://www.kappa.ro/music/lyrics/psheloves.html&quot;&gt;She Loves You&lt;/a&gt; came out. Everyone was listening to it. " created="Sat, 01 Dec 2001 16:59:19 GMT"/>
			<outline text="That's what the Beatles did, they got everyone to listen. Even my dad. He told me that they wore wigs, that no man really has hair like that. I knew better. (Of course like all kids, I had a Beatles &lt;a href=&quot;http://www.rarebeatles.com/photopg2/wig.htm&quot;&gt;wig&lt;/a&gt;. A perfect product for fathers who wanted to &quot;prove&quot; to their kids that they were just wigs.)" created="Sat, 01 Dec 2001 16:59:33 GMT"/>
			<outline text="These are just words. Harrison's death is a real tear-gusher for me. What am I crying for? The little boy, me, who is still in there somewhere, who just got touched. Sweet and sad at the same time." created="Sat, 01 Dec 2001 16:59:40 GMT"/>
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