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No support on Twitter please
Wednesday, November 11, 2009 by Dave Winer.
Support on Twitter can't possibly work, for two reasons. 
1. Can you really explain the problem in 140 characters?
2. Can it can be solved in 140 characters?
Better: Find a way you can ask in a comment or email, and explain carefully what went wrong.
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Dave Winer, 54, pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master's in Computer Science from the University of Wisconsin, a Bachelor's in Mathematics from Tulane University and currently lives in Berkeley, California.
"The protoblogger." - NY Times.
"The father of modern-day content distribution." - PC World.
One of BusinessWeek's 25 Most Influential People on the Web.
"Helped popularize blogging, podcasting and RSS." - Time.
"The father of blogging and RSS." - BBC.
"RSS was born in 1997 out of the confluence of Dave Winer's 'Really Simple Syndication' technology, used to push out blog updates, and Netscape's 'Rich Site Summary', which allowed users to create custom Netscape home pages with regularly updated data flows." - Tim O'Reilly.
Dave Winer
© Copyright 1994-2009 Dave Winer
.Last update: 11/11/2009; 12:40:11 PM Pacific. "It's even worse than it appears."
